If your original order was delivered to a UK address (excluding Channel Islands) then you can use the following procedure for the return:

If you want to return any products pursuant to our Returns Policy, please use the returns paperwork included with your order.
 

The returns paperwork included with your order explains how to send items back to the Online Returns department for a refund using Collect+, or you can take your order to your nearest UK Jaeger store (excluding Jaeger Outlet stores and Concessions) who can refund or exchange the product.
 

When returning goods Customer Services or the Jaeger store team will review the condition of the product/s before deciding in accordance with our returns policy whether to process the refund.

You are entitled, under the Distance Selling Regulations, to cancel your order within 7 working days beginning on the day after you received the products ordered.  In this case, you will receive a refund of the purchase price and delivery charges paid for the products ordered.

This right to cancel and refund of delivery charges only applies if you are returning the complete order, if you only return part of the order you will not be liable for a delivery charge refund.

If you are unhappy with your Online purchase we will refund a product that is returned to us within 14 days of receipt, providing it is in a re-saleable condition.

In the interest of hygiene, we are unable to offer a refund or exchange on swimwear, lingerie, pierced earrings, cosmetics and fragrances in the situations where your right to cancel does not apply.

If we find the product has not been returned to us in a fully re-saleable condition, including its packaging, we reserve the right to refuse a refund for the product, or deduct up to 20% off the original selling price from the refund amount.

We will only refund a delivery charge for the sending of the product to you if the product is damaged, faulty or does not match your order. However, if you exercise your right to cancel your order (under the Distance Selling Regulations) within 7 working days, we will refund the delivery charge. Please note this only applies to cancellation of the complete order; a return of part of your order will not result in the delivery charge refunded.

In the case of unwanted goods being returned; we will not refund any duties or taxes that were imposed when delivered to the recipient.

We will pay for the cost of returning the product to us when the original order was delivered to a UK address (excluding Channel Islands). Where products were delivered to addresses outside of the UK and to the Channel Islands, the cost of returning the product to us is the responsibility of the original recipient of the order.

Purchases made via this website can be refunded at selected UK Jaeger stores (excluding Jaeger Outlets and Concessions), or they can be returned to Customer Services to be refunded. Online orders cannot be refunded in a Jaeger Outlet store or Concession. Please note UK stores can only refund an order if it was originally purchased online in Sterling; they cannot refund orders that were purchased in Dollars or Euros. Orders placed in Dollars or Euros can only be refunded by Customer Services.